Welcome to the Spotler Help Center!
FAQ's
Frequently asked questions per module
Images
Documents
Lists
- What should I do when linking with External ID?
- How many static lists can I import into my Spotler account?
- How do I create a test group?
- What data can I export from my Spotler account?
- How can I split lists?
- How do I import a blacklist of inactive contacts?
Forms
- How do I adjust the error texts of my form?
- How do I post a form on my WordPress website?
- How can I style the layout of my form?
- When do you use a form of the type Subscribe and when of the type Normal?
- How do I test a form or survey that is included on a page?
- How do I add multiple answer options all at once?
Messages / Webpages
- How do I create a footer?
- How do I create a header?
- How do does the social sharing function works?
- How to display columns side by side for mobile devices?
- How to place a button on top of a banner in my email?
- What is the difference between a section, a row and an element?
Automations
- When does the automation trigger check whether a date has been reached?
- When the automation has a status Final (green), can it still be adjusted afterwards?
- Will the current campaigns in the Campaigns module be automatically transferred to the Automations module in the long run?
- Where can I find the report of my automation?
- How do I apply a filter to a trigger, action, or condition?
- What happens to contacts who have not yet gone through the entire automation, while the end date of a publication has passed?
Mailings
- Why does my dynamic list suddenly contain 0 contacts when scheduling a mailing?
- What time zone is the time shown?
- How can I see what caused my email to bounce?
- Why are the conversion figures different in Spotler than in Google Analytics?
- How can I compare my mailings?
- How can I resend a mailing?
Account settings
- What are the data retention periods in Spotler?
- What is my username?
- I forgot my password
- How do I set up DMARC?
- How do I create a new user?
- Is IP address whitelisting possible?