This article only applies if your account works with e-mail bundles.

You can increase credits in Spotler under your Settings via the profile menu. On the settings, go to the tab Account & Billing and click on Credits on the left.  

Here you will see an overview of your E-mail credits, SMS credits and Survey credits. If you move your mouse over the rows, you will see a button appear with Purchase credits.


Increase E-mail credits

Click on the button Purchase Credits behind E-mail to increase e-mail credits.


A step-by-step plan will open. The step-by-step plan consists of three steps.

  1. Credits
  2. Billing details
  3. Check


Step 1 - Credits

In this step, select a bundle. The price depends on the number of credits you order. The higher the number of credits, the lower the price per credit. Scroll down after you have made your selection and click on Next


Step 2 - Billing details

In the second step, enter the billing details. No worries, the credits are credited to your account immediately after completing the step-by-step plan. 


Step 3 - Check

As a final step, check your data and check the checkbox for confirmation. Then click on Save & Finish.


Increasing Survey and SMS credits works in the same way. 

Credits report

Do you want to analyze the usage of your credits? Then click on the Report button.


A separate window opens with the report on the use of e-mail, SMS and survey credits.


On the left you select a period of which year you want to view the report.