Resetting the two-factor authentication

When you (soon) no longer have access to your verification app, you must reset the two-step authentication in Spotler. For example, when your phone is stolen, or you bought a new one. This can be done in two ways:

  1. I still have access to my old phone
  2. I no longer have access to my old phone

Smartphone stolen?

Has your smartphone been stolen? Then it is important to reset your two-step verification as soon as possible to ensure the security of your Spotler account. To be on the safe side, you can also delete your user and then create it again.

Is the code on a former colleague's phone?

Then it is safer to delete the user completely. The verification code is then no longer usable. If necessary, create a new user to replace this colleague.

Option 1: Reset using your old phone

Before you can use the two-factor authentication with your new smartphone, you will need to reset the two-factor authentication in your Spotler account. Log in with your username, password and the verification code generated by the authenticator app on your new smartphone. Next, click on Reset TFA in the Security tab of your profile.


Once you have clicked ResetTFA, you will see this pop-up:

Click on Ok. A new pop-up will appear:

Enter a verification code again. The two-factor authentication for your Spotler account has now been reset. The next time you log in, you can reauthorize an authenticator app on your smartphone. You will follow the same steps as indicated in Enabling two-factor authentication.

Option 2: Reset without your old phone

Ask your colleague to help you. The user with the Owner role in your account has the option to reset two-step verification for all users. You arrange this in the user overview of the settings of your Spotler account.

Are you the owner yourself? Then please contact support. They would like to receive a written request to reset the two-step verification. In connection with account security, we ask you to do this by e-mail using the e-mail address that is known to us for your user.