The contact probably has the status Inactive. Inactive contacts can still be found in Spotler. However, it is not possible to edit or delete them, as these contacts can no longer receive emails.
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Articles in this section
- What should I do when linking with External ID?
- How many static lists can I import into my Spotler account?
- How do I create a test group?
- What data can I export from my Spotler account?
- How can I split lists?
- How do I import a blacklist of inactive contacts?
- Why can't I import my Excel file?
- Will I lose all contacts when I delete a static list?
- How can I view the number of dormant contacts in my database?
- What does quarantine mean?